bestfitbybraziL

1. What is the shipping cost?

Regular Shipping:

If your order doesn’t include any shoes, the shipping cost is  $8.99.

If you order shoes, your shipping cost is $15. 

Free Shipping Over $120. 

Fedex/Other Express Mail: $38 for an order.

Free Fedex Shipping Over $250

2. What is the shipping time?

Regular Shipping :

It takes around 5 to 12 business days to US, 5 to 15 business days to Australia, Germany, UK, New Zealand, France and Italy.

It may take longer than 15 business days to other countries.  

Fedex/Express shipping:

Usually it takes around 3 to 9 business days.

3. What is the order processing time?

Usually it takes around 3 to 5 business days to process your order.

But for custom made items, it may take more than 15 days.

4. Will customs fee be charged?

You may be charged customs fee, due to your country’s rule. Customers are responsible for the customs fee.

However, we will help customers clear the customs, by proving all the info needed asap.

5. Fail to receive the package?

Packages may fail to reach you after shipment, due to reasons below:

1. Packages may stuck on the way. We track the package after shipment. If this happens, we will contact the post station and rush the package. We may arrange shipment again if the package goes to slow.

2. Packages delivered, but signed by your family or neighbor. In this case, you could find the package by asking your family or neighbor for help.

3. Tracking shoes delivered, but you don’t receive the package. Please contact and we will provide you with the local post station info, such as phone number, to help you find the package asap.

6. What products are eligible return?

For Defective Items or Packages:

If you find item received defective, including :

1. Wrong color size, fabric or pattern.

2. Not as described.

3. Package broken when you receive it.

4. item stained or damaged

Please contact us for a return or exchange. We will pay the shipping cost.

If items are not defective or wrong size, customers are supposed to pay the shipping cost for return. 

7. When can i receive my return?

Please expect around 3 to 5 business days to process refund. 

If you paid via Paypal, refund should be issued back to your Paypal account.

If you paid via credit card, it may take around 1 to 30 business days for the refund, according to your bank processing time.